Corrections and Complaints

Making a correction

The Star & Crescent team always strive to provide accurate and high quality news for the people of Portsmouth, however if you have seen an error or something that is not correct, then in the first instance please email Sarah Cheverton at editor@starandcrescent.org.uk so we can make a correction – as we are an online-only publisher, most corrections can be made instantly. We will endeavour to respond to your correction within two working days.

Making a complaint

We adhere to the Standards Code adopted by Impress and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.
We can only deal with your complaint if you are:
  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information.
We are also regulated by Impress, but initial complaints must be made to us, using the following details:
Email: complaints@starandcrescent.org.uk 
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator Impress at this link or by contacting them directly using the following information:
W: impressorg.com/complaints
E: complaints@impressorg.com
T: 020 3325 4288

Whistleblowing

Our Complaints Policy includes a Whistleblowing Policy, which all employees and contributors are required to adhere to.  All employees/contributors have a contractual right to use the Impress whistleblowing hotline and to decline to breach the Standards Code without fear of any action or sanctions being taken against them. More details of the Impress whistleblowing scheme, Protect, can be found here.

The hotline number and opening hours are:

0800 221 8548

Monday, Tuesday & Thursday:
9:30am – 1pm & 2pm – 5:30pm

Wednesday & Friday:
9:30am – 1pm